We offer several secure payment options for your convenience. At checkout, you can choose from the available methods listed — including major payment platforms and other approved options. Once your payment is confirmed, your order will begin processing immediately.
All transactions are protected and encrypted to ensure your information stays safe.
If you need to change your delivery or billing address, please contact us as soon as possible after placing your order. We can update your details before the order is processed and shipped.
Once an order has been dispatched, we’re unable to modify the address, so reaching out quickly helps ensure smooth delivery.
You may cancel your order before it has been processed or shipped by contacting us right away. Once your order has entered the fulfillment or shipping stage, it can no longer be canceled.
If you need to make changes or request a cancellation, please reach out to our support team as soon as possible, and we’ll do our best to assist you.
At Somachems.co, we offer several secure payment options for your convenience, including Zelle, Cash App, and cryptocurrency payments.
All transactions are fully encrypted and secure, ensuring your payment information is protected at all times.
A kit is a pack of 10 vials. We offer big discounts on our kits.
Yes! If you have a valid coupon or promo code, you can apply it during checkout before completing your purchase. Simply enter your coupon code in the “Discount Code” or “Promo Code” box and click Apply — your discount will automatically update in your total.
Please note:
Only one coupon can be used per order.
Coupons must be valid and unexpired.
Discounts cannot be applied retroactively to past orders.
If you experience any issues applying your code, please reach out to our support team at support@somachems.co, and we’ll be happy to help.
A normal order goes through a few quick and simple steps:
Order Placement: Once you place your order on our website, you’ll receive a confirmation email with your order details.
Processing: Your order is then carefully processed, verified for accuracy, and prepared for shipment.
Fulfillment & Packaging: Products are securely packed to ensure they arrive in perfect condition.
Shipping: You’ll receive a tracking number once your package ships, so you can monitor its delivery in real time.
Delivery: Orders typically arrive within the estimated delivery window depending on your location and chosen shipping method.
We keep the process smooth, fast, and transparent every step of the way.
We’re truly sorry to hear that your item arrived damaged! We take product quality and packaging very seriously, and we want to make this right as quickly as possible.
If your order arrived damaged, please follow these steps:
1. Take clear photos of the damaged item, the packaging, and the shipping label.
2. Email our support team at support@somachems.co (or your preferred contact email) within 48 hours of delivery.
3. Include your order number, full name, and a short description of the issue.
Once we receive your photos and details, our team will review the case and arrange either:
A replacement shipment, or
A refund, depending on your preference and product availability.
We appreciate your patience and understanding — we’ll make sure the issue is resolved promptly.
We do our best to ship all items together in one package whenever possible. However, if an item is on backorder or ships from a different fulfillment center, your order may arrive in multiple packages. Don’t worry — you’ll receive separate tracking numbers for each shipment so you can monitor all your items easily.
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